I have direct experience working in the Card Payment industry in multiple countries, for multiple Issuers, Acquirers and Payment Service Providers and Card Associations. Expertise ranges across all areas of the Card Payments Value Chain from Sales, Marketing and Product Development, to create or improve sustainable competitive advantages and increase revenue, to Operational and Process improvements, to save costs and improve quality.
At a Glance: 20+ years Card Industry Payments experience, Subject Matter Expert for Debit and Credit Card Issuing, Acquiring and ATMs for Card Associations, experience and continued interest in emerging Financial Service Technologies and Product Development, including Mobile Payments. Expert in Card Association Standards, Rules, Regulations and Best Practices.
I am experienced working across Board, CxO and implementations levels, as well as on behalf of Visa (Europe) and MasterCard Advisors as a preferred delivery payments expert & consultant supplier. Sample clients include PostFinance Sberbank, Raiffeisen Bank International, Unicredit, Hypovereinsbank, Bayern Card Services, Deutsche Kreditbank and others.
At a Glance: develop and assess Business Models, Customer Segmentation and Value Propositions. Deliver complex, international, cross-border business and IT system requirements and implementation of same, especially mission critical systems, Stakeholder and Business Change Management for rationalizing and implementing operations, including multi-country and multi-lingual Shared Service and Transaction Processing Centers, Vendor and supplier selection, as well as Service Level Management and Operational Process Improvements; Compliance & Risk Management Preparation (SAS70 reviews, PCI DSS), General Management and Interim Manager experience. Led multi-disciplinary teams ranging from 9 to 300 persons in multiple countries supporting high-volume, consumer-oriented Financial Service businesses and processes, analytically-minded with Degree in Applied Mathematics.
I have consulting and management expertise in the U.S.A., Germany, Iceland, Ireland, Great Britain, Greece, Russia, Ukraine, Poland, Romania, Czech Republic, Slovakia, Austria, Bulgaria, Kosovo and Serbia.
At a Glance: PRINCE2 Practitioner Certification, Project Management, ITIL Foundation v3.0 Certification, IT Service Level Management, Project Management, business case development and business requirements definition. Implementation of large-scale, high-volume, and customer-focused Financial Service businesses, Operational and IT projects. Multi-cultural team-builder and team-player. Structured, efficient and extremely flexible. Experienced with Stakeholder Management, having led small to large project and business teams domestically, as well as internationally, in structured and unstructured environments reporting to Boards, CEOs, COOs and other Stakeholders, as appropriate.